M ost financial industry executives are generally familiar with ITM/PTM technology as it has been in place for several years. However, replacing traditional ATMs as well as drive thru deal drawers/vacuum tubes with ITMs/PTMs has not yet taken hold in the majority of financial institutions. The relatively slow adoption is due to the upfront cost of the machines combined with the enhanced technology support requirements, as well as the reconfiguration of the drive thru lanes in order to achieve an acceptable return on investment. As a refresher, the below list of benefits has been updated to include the Pandemic threat.
- The ITM/PTM eliminates the risk of spreading a virus through personal contact at the teller line or via the drive thru tube as the machine handles the cash and instruments. This is all accomplished while still providing personal service.
- An ITM/PTM can be placed in a branch lobby, vestibule just outside the branch, a modified drive thru island (ITM/PTM is wider than typical curbing), freestanding in a branch parking lot with small or large canopy, any parking lot or building that has power and data.
- An ITM/PTM can complete complex transactions, such as making a loan payment, transferring money between accounts, real time check deposits, split deposits with cash back, depositing into multiple accounts, and generally anything your friendly local teller can do across the counter except give you a sucker.
- The teller is actually sitting behind a computer screen with camera/audio at a remote call center location (some clients allow tellers to work from home) serving multiple machines, which can dramatically reduce staffing. This is a significant component of the Cost/Benefit Analysis.
- Some ITM/PTM models can function as either a fully functioning ITM/PTM or a traditional ATM for simple deposits and withdrawals without interacting with a live teller. These selfserve transactions are extremely efficient, and our clients indicate that the vast majority of their ITM transactions are performed in this mode.
- Hours of operation are no longer limited to branch staffing as the machine never sleeps. The “call teller” feature can be left on for after hours operation so long as you are willing to staff you call center. Furthermore, the machine operates as an ATM when your call center is closed
In summary, an ITM/PTM network has four key benefits:
Disaster Recovery/Pandemic Protection
Immediate Return on Investment
We have extensive experience implementing ITM/PTM Networks and can put our Five Step Process to work for you and have you up and running in less than six months.
Contact Brit Boatright, Chief Strategy Officer @ firstname.lastname@example.org or (901) 237-4431 for further details